Your Global Key Code
(all letters must be entered in upper case)
Top tips to help you stay safe Online
1. Never disclose your full Global Key Code, Password or Passcode to anyone over the phone, by text or via
email, even a caller claiming to be from your bank or the police.
2. Never disclose your card reader codes to anyone.
3. Never transfer money from your account after being instructed to do so, even if that person claims to work
for the bank or the police.
4. Never allow remote access to your computer or log onto Online Banking whilst sharing your screen when
someone calls unexpectedly even if you are being asked by companies you trust, like your internet provider.
5. Never assume that a phone call is genuine, regardless of the number displayed and especially if you aren't
expecting the call. Always check the number of the caller via a trusted source and call back.

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We will NEVER ask you to transfer money out of your account in the event of suspected fraud. We are aware of a current scam whereby fraudsters are contacting customers to tell them there has been an attempt to access their accounts to purchase cryptocurrency and ask them to transfer all their money elsewhere. The phone number used will often be made to look like the call is genuine. Please do NOT transfer any funds out. You should end the call immediately and contact our team. The number can be found in the Contact Us section of the website.
Click here for important security advice.
Click here for information on two factor authentication.